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OVERVIEW
CAD-LITE
Computer Aided Dispatch System
Build in partnership with Snohomish County 911, one of the largest and busiest 911 centers in Washington State. DEVBLOCK has developed a solution built to the exacting standards of first responders. CAD-Lite provides a sophisticated solution for managing mobile resources in response to your agency’s emergency needs. This solution has been built to be fully localized, scalable, and securely hosted in the cloud which means there is no software to install and the system can be accessed by any authorized user from any location. This system is used today as an emergency backup system and has a vision to become a primary system for a smaller agency. CAD-Lite is the only CAD that has been 100% built to the exacting standards of a 911 agency for 911.
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KEY FEATURES
COMMAND LINE INTERFACE (CLI)
Dispatcher operation is too dynamic and fast paced to work effectively in a traditional point-and-click UI, requiring a configurable CLI framework
CAD-LITE uses over 200 CLI commands, specifically configured to simplify each step in the process of dispatch operations
CRITICAL UPTIME & ACCURACY
Real-time delivery of data to users and “zero-loss” messaging/operations.
- Instantaneous, loss-less relay of call taker information to dispatchers is the primary feature
- Facilitating a complex set of role-specific operations views as the next most-critical feature
CROSS CENTER OVERFLOW SUPPORT
The ability to “share calls” with other 911 Operations Centers, a feature that is unique in the industry
CONFIGURABLE,
ROLE-BASED UIThe entire UI is configurable by an administrator through a JSON-based template system. The user selects the template applicable to their role to render role-specific views
INTEGRATED MAP VIEW
Integrated map view contains county location and POI overlays
REAL-TIME ALERTING
Notifications, visual alerting systems, and customized color schemes identify critical information delivery
IMPLEMENTATION
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IMPLEMENTATION
SERVERLESS
To ensure zero-cost operations when not being actively used, CAD-LITE is implemented in a Serverless stack, ensuring instant scalability
- AWS API Gateway + Lambda
- AWS Aurora On-Demand Serverless MySQL
- AWS S3 Static Website
PUBLISH/SUBSCRIBE
To perform event broadcast and VERIFIED data delivery, the Solace Publish/Subscribe framework was implemented
ADVANCED WEB UI
Web based UI is comprised of complex data table views
CLOUD HOSTING
Hosted on the AWS GovCloud environment
CASE STUDY
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CASE STUDY
SOLVING FOR SNOHOMISH COUNTY 911 OPERATIONS
A dispatch agency in the third-largest county in WA State (pop. 900k)
THE OBJECTIVE
Effectively support 911 Computer-aided Dispatch (CAD) operations when primary dispatching system is offline
THE PROBLEM
Frequent primary 911 dispatching system outages and maintenance has historically required manual (“paper and lego”) operations, which are slow and error-prone
THE SOLUTION CREATED
SNO911 engaged Devblock to implement a CAD system capable of operating independently of their primary system, and available at any networked location, in the event of a “bug-out” scenario
USE APPLICATIONS
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USE APPLICATIONS
PRIMARY USE
CAD-LITE is well-suited for primary computer aided dispatch applications
- Ideal for call centers with up to 12 call-takers / dispatchers
SECONDARY/BACK-UP USE
Implementation as a back-up system to your primary platform is ideal in cases of...
- primary system outages
- overload during broad emergency situations
CONTACT US
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CONTACT US
Please reach out with any questions and/or quote information requests.
Scot Reynolds
scot.reynolds@devblock.net
(253) 670-8633
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